Connectivity Lifecycle
Activate with a New Number
Create a new subscription and assign a brand new phone number to the customer.
This flow covers the full activation journey without number porting, from customer setup to a fully active subscription.
Best for: Use this flow when you want to quickly activate connectivity with a new number, without waiting for porting or external dependencies.
What you will do
Before implementing this flow, complete the Quickstart and review Idempotency for safe retries on write operations.
Implementation steps
| Step | API call | Why it matters | Save for the next step |
|---|---|---|---|
| 1. Choose the offer | List Product Offerings | Shows the plans and add-ons available to your tenant. | product_offering.id |
| 2. Prepare the customer context | Create Account or reuse an existing account | Groups the customer relationship and related subscribers. | account.id |
| 3. Prepare the end user | Create Subscriber or reuse an existing subscriber | Represents the end user who will receive connectivity. | subscriber.id |
| 4. Start activation | Create Order | Requests activation with the selected product offering and subscriber context. | order.id |
| 5. Track completion | Retrieve Order, Webhooks Guide, and Webhooks API | Confirms whether activation completed, failed, or is still processing. | subscription.id, product.id, eSIM installation data when available |
Paired journey
Partner flow + customer experience
Explore the activation journey from both perspectives: what the partner system does, and what the end user sees in the app.
New numbereSIM / pSIMCustomer-facing
Partner perspective
Customer perspective
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