Cancel product
Cancel any product within a subscription without affecting the rest of the subscription lifecycle.
This flow supports immediate cancellation, end-of-cycle cancellation, or scheduling at a specific date.
Best for: Use this flow when you want to remove a product from a subscription without canceling the entire subscription.
What you will do
Termination flow
Cancel product, step by step
Follow the lifecycle used to cancel a product immediately, at the end of the billing cycle, or at a specific date.
Identify the active subscription that must be canceled and confirm the intended cancellation timing with the customer.
Create a cancel_product order type with schedule mode immediate when the subscription must be terminated right away.
Create a cancel_product order type with schedule mode end_of_cycle to cancel the product at the end of the current cycle.
Create a cancel_product order type with schedule mode specific_date and provide effective_at when the product should end at an exact date and time.
Once the scheduled time is reached, Connect completes the cancelation and your systems should reflect the canceled subscription and product state.