Disable or cancel renewal
Manage renewal execution by either disabling future renewal behavior or canceling a renewal that has already been scheduled.
This flow is used when a customer no longer wants a renewal to happen, or when a scheduled renewal should be stopped before execution.
Best for: Use this flow when you want to stop renewal behavior, either by disabling future renewal or canceling a renewal that has already been scheduled.
What you will do
Disable or cancel renewal, step by step
Follow the exact partner journey to stop a renewal from being executed, depending on whether you want to prevent future renewal or cancel a scheduled one.
Renewal management
Disable or cancel renewal, step by step
Follow the lifecycle used to stop renewal execution, either by disabling future renewal behavior or canceling a renewal that has already been scheduled.
Identify the renewal that should either be disabled for future cycles or canceled if already scheduled.
Disable the renewal when the customer wants to avoid future renewal execution. This prevents the renewal from being processed in upcoming cycles.
Cancel the renewal when it has already been scheduled and should no longer happen, for example before the end-of-cycle execution.